Privacy Policy
At Paws on Park, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with us. Please read this policy carefully to understand how we protect your privacy.
1. What personal information do we collect?
We may collect the following types of personal information when you book our services or interact with us:
- Name
- Email address
- Phone number
- Home address
- Pet details (e.g., name, breed, dietary requirements)
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2. How do we collect your personal information?
We collect personal information in several ways, including:
- When you book a service through our website, phone, or in person
- When you fill out forms on our booking platform
- When you contact us via email, social media, or other communication channels
- When you submit feedback or reviews about our services
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3. Why do we collect personal information?
We collect personal information to:
- Provide you with our dog sitting services
- Manage your bookings and payments
- Communicate with you regarding your pets and our services
- Ensure the safety and well-being of your pets while in our care
- Respond to any queries or requests you may have
We do not collect or store financial information such as credit card details. Payments are processed either via secure third-party platforms or through direct bank transfers.
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4. How do we use and disclose your personal information?
We may use your personal information for the purposes outlined above. We may also disclose your personal information to trusted third parties, including:
- Booking platforms to manage your bookings
- Service providers who assist us in operating our business
- Law enforcement or regulatory authorities if required by law
We will not sell or rent your personal information to third parties.
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5. How do we store and secure your personal information?
We take reasonable steps to ensure your personal information is stored securely to prevent unauthorised access, modification, or disclosure. We store your information on secure servers, and we restrict access to authorised personnel only.
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
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6. How can you access and correct your personal information?
You have the right to request access to the personal information we hold about you. If you believe that the information we hold is incorrect, incomplete, or outdated, you may request that we update it.
Please contact us using the details below if you wish to access or correct your information. We will respond to your request within a reasonable timeframe.
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7. How can you make a privacy complaint?
If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We take privacy complaints seriously and will respond within 30 days.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au or by phone on 1300 363 992.
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8. Do we disclose personal information overseas?
We do not disclose your personal information to overseas recipients. However, some of our third-party service providers may store information on servers located overseas. Where this occurs, we ensure these providers comply with the Australian Privacy Principles.
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9. Anonymity and Pseudonymity
Where it is lawful and practicable, you have the option to remain anonymous or use a pseudonym when interacting with us. However, this may limit our ability to provide certain services or respond to specific queries.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to make a request relating to your personal information, please contact us at:
Paws on Park
Email: info@pawsonpark.com.au
Phone: 0450 603 253
Website: www.pawsonpark.com.au
Policy last updated: 14th September 2024